Jivo Chat is professional live chat software you should think of among the many to be installed on your website because of its continuous improvement and scalability. The software has increased our ROI by 25% since its implementation and since ever installed on our website.
Am I rushing, yes, of course, grab a coffee and would like to discuss what impact Jivo Chat has had on my business and why I will recommend the software to any company operating online in the year 2024
Before, remember to sign up for your trial to see the impact of Jivo chat on your business without any credit card information using the link here
Now that you have accessed your trial, you need to know the important updates about the software, previously it was hard to integrate Whatsapp into the software but the good news is, that they have an open integration with Whatsapp directly within the software without any external provider. That sounds so awesome and is prettier and easier than any other integration.
Confused? Now let us look at the impact Jivo can have on your business, this impact has helped our company to grow its ROI (Return On Investment) by 25%.
- Increased Sales: I am sure your clients do not want to wait for long before they can get support from support operators, right? Yes. If you cannot attend to them, you are likely to lose a sale and that is bad for the business. Jivo provides us with instant notifications when the site visitor is on our website and with this, we are able to use the analytic feature to know which page they are stuck on so we can initiate a pre-chat with the website visitor. 25% would accept the pre-chat and we would ask what they could be looking for, most would be looking for discounted items we offer. Sharing with them is instant through the live chat. They would proceed to make an order with the help of an agent more easily. In the end, you have made a sale because you know what customers always look for on your website.
- 2. Fast resolutions: Forget about other software that only offers live typing functionalities, With Jivo, you can always use the Chatbot and Call back feature to resolve faster cases for the clients. Using this feature has helped us to serve more clients, fist they would interact with the bot that you can train to know more about your business using their drag-and-drop bot builder, and you can deploy it instantly on your live chat widget. The bot can route the clients to the right operator when they choose to connect to the operator. Alternatively, they can request a call back on the live chat and you can make a call right away through your live chat application. I and the team, have seen that we have identified a good number of customers being served through the use of a bot and call-back requests in the shortest period of time.
- Company growth through customer feedback: So you do not want to collect reviews through review websites? Any time you chat with the clients, you can always ask them to rate the support they have received. This is so vital that you understand how they feel about the support. Have been able to evaluate customer feedback each month and use them to offer training to operators and improve our product and service. This can serve as an option for your business when you need to collect feedback and review support operators.
Do not forget to sign up for a trial period using the link and have unlimited access to all pro features without any credit card information. The trial link is here and if you would upgrade, the same link can help you to upgrade and get access to several integrations like social media platforms that include WhatsApp, Facebook, Twitter, and Instagram.
Is Jivo Chat scalable enough?
Thinking about such a question would probably say yes, the Jivo chat is scalable enough and can be used in any way your business would need. You have no limitation to how you can use the software to meet your business needs. You should understand their terms and conditions.
You can integrate with other supported platforms like Aimy Logic to create a powerful chatbot. An article on how to integrate Aimylogic with Jivo chat can be found here
How easily can You integrate the software?
I am pretty sure this is so crucial for you to know. You do not need to have any technical knowledge about the integration of the Jivo chat on your website, You can pass the generated code from your account to the footer page of your website, alternatively, you can share the code with your developer and be able to deploy the code on your website. Jivo Chat has a WordPress Plugin that you can install on your WordPress website and follow instructions. Do not forget to contact them if you are stuck on the way.
Having tried a lot of live chat software, I would recommend you start with a trial of Jivo chat to see if it meets your business expectations before you upgrade to the premium version of the software after the trial period. The software works best for me and has helped me to live chat with customers, pricing is quite friendly as you can choose between per month or year billing cycle, and support is paramount.
Have any thoughts or feedback about the Jivo chat, share your thoughts in the comment section or ask any questions in the comment section, and I will be able to provide you with more insights about the software.
